09:00 · Eiffel Tower Skip-the-Line18 guestsCamille L.
11:30 · Seine River Cruise24 guestsChloé B.
14:00 · Louvre Masterpieces12 guestsHugo M.
Eiffel Tower Skip-the-LineWed, Jul 8 · 09:00 · Champ de MarsIn progress
18/246 pending
Marlow, Robert22ASummit Camille
Dubois, Camille42A · 2C2nd Floor Camille
Petit, Jules22A2nd Floor Hugo
Move booking #8815Dubois, C. · 4 pax
FromSat · Seine 09:00ToSun · Seine 11:30
Capacity rechecked
Guide reassigned · Chloé B.
Guest notified by email
Mission Control · today7 in motion
09:00Eiffel Tower Skip-the-Line Champ de Mars · Summit accessCL18 / 24In progress
11:30Seine River Cruise Pont Neuf · RegularCB0 / 24Boarding
14:00Louvre Masterpieces Pyramide du Louvre · Regular!0 / 12Needs guide
16:30Montmartre & Sacré-Cœur Place du Tertre · RegularHM0 / 20Scheduled
Executive overviewevery signal, watched for you• live
Top priority · caught 11m agoLouvre 14:00 is unstaffedAssign a guide before 12:30, or auto-offer to standby.act →
Fill rate↑86%82 → 86%
No-shows↑4.2%2.8 → 4.2%
Revenue↑€12.4k+12% vs. avg
19 signals analysed · 3 need action
Guide payouts · this week4 ready · € 2,480
CLCamille Laurent€760 base · €38 bonus · €14 adj€812.00Approved
CBChloé Bernard€610 base · €30 bonus · €15 adj€655.00Pending
HMHugo Moreau€520 base · €26 bonus€546.00Paid
+ 1 more · total ready to approve € 2,480.00
How it works
From booking to settled day, in six steps.
One connected workflow keeps bookings, tours, guides, check-in, changes and finance work in sync.
01
Import
Bring OTA CSV bookings and direct bookings into one workspace.
02
Organize
Create tour instances from templates and keep bookings tied to the right departure.
03
Assign
Use availability board access to coordinate guides and operational coverage.
04
Check in
Run check-in, bulk check-in and live ops visibility from Mission Control.
05
Reschedule
Manage guest changes and rescheduling workflows when plans shift.
06
Settle
Review payout workflows and export finance-ready reports.
Single source of truth
Every booking, one inbox.
List aggressively on every OTA without drowning in admin. Import every sale by CSV — any OTA plus your own site — into one reconciled view, deduped and capacity-aware.
Less manual entry. Bookings land with guest details, language and pickup context attached.
Overbooking protection. Shared capacity across channels means the 13th seat on a 12-seat van never gets sold.
Channel-mix clarity. See exactly which sources drive which departures, and what they cost you.
Every great tour runs on two things working in sync: guides who deliver rich guest experiences and a back office that keeps the day moving. Itoura powers both!
On the ground
Guides briefed before they arrive.
Each guide gets their tour, guest manifest and meeting point pushed to their phone the night before, so they show up ready, not scrambling.
Behind the scenes
A back office that keeps pace.
Imports, scheduling and payouts handled in one system, so coordinators spend their day on guests and guides, not reconciling spreadsheets.
Built for the whole team
One system, every role.
Owners, coordinators and guides each get exactly the view they need: scoped, secure and in sync.
Owners & Admins
The full control room: every booking, guide and euro in one place, with overrides, billing and audit when you need them.
Coordinators
Coordinate every departure and assign guests to the right guide on high-volume tours, keeping the day on track from the live operations view.
Guides
Their tours, manifests and meeting points on mobile, plus fast on-site check-in. No spreadsheets, no scrambling.
From booking tool to operations hub
Mission control for tours in motion.
The sale is just the start. Itoura shows you every departure happening right now (where it is, who's running it, and what needs you) so you solve problems before a guest ever feels them.
Sunrise Walk · on time
E-Bike Tour · live
Vineyard Trip · +12m delay
City Highlights · on time
Food Crawl · checking in
Live activity feed
✓
Sunrise Walk checked in 24/24 guests
2 MIN AGO · GUIDE M. ROSSI
!
Vineyard Trip running 12 min behind, guests notified automatically
6 MIN AGO · AUTO-ALERT
↻
E-Bike Tour reassigned to A. Kovač after sick call
14 MIN AGO · COORDINATOR
★
City Highlights added 3 walk-up guests on-site
22 MIN AGO · DIRECT CHECK-IN
€
Food Crawl payout pre-calculated for tonight's guide
28 MIN AGO · PAYOUT ENGINE
Payout operations
Payouts that run themselves.
Per-head rates, language premiums, performance bonuses, tips: the payout engine reads every completed departure and calculates exactly what each guide is owed. You review once and approve.
Any pay structure. Flat, per-guest, tiered or hybrid. Model how your guides actually get paid.
Hours back every week. The back-office math that used to eat a weekend now closes in one review.
Paid on time builds trust. Accurate, predictable payouts are how you keep your best guides.
Every tour and booking you run leaves a trail of data. Itoura reads it in real time and catches the departure with no guide, the slot quietly selling out, the demand about to shift, turning each one into a ranked call you can act on before it costs you.
itoura · intelligence › executive overview• live
What changed vs yesterday
Fill rate↑
86%
82.1 → 86.4
No-show rate↑
4.2%
2.8 → 4.2
Revenue / departure↑
€1,033
+7% vs 8-wk avg
Recommended actions ranked · 3 need action
Critical
Louvre 14:00 has no guide for the next 3 departures
€1,240 at risk
act →
Opportunity
Seine 11:30 sells out 4 days ahead. Open a second departure
+€980 potential
act →
Warning
Eiffel Fri 09:00 running 38% full. Consolidate or discount
€610 recoverable
act →
€2,830recoverable this week · ranked & ready
Seasonality this week
Vs season avg↑
+18%
weekend demand, MoM
Peak window
Fri–Sun
plan capacity ahead
Demand forecast next 7 days · fill %
M
T
W
T
F
S
S
Peak window Fri–Sun · weekend demand +18% MoM. Plan capacity and staffing ahead.
+€1,600projected from 2 added weekend departures
How a signal becomes a decision.
Every recommendation is the end of a short, automatic chain: your data throws off a signal, Itoura reads what it means, and hands you the move to make.
Run the day
1 Signal · observed
Louvre 14:00 has no guide assigned
Across the next 3 scheduled departures
from scheduling data
↓
2 Insight · uncovered
Unstaffed departures inside the assignment window
Guests are booked; no guide can be dispatched in time.
↓
3 Decision · act now
Assign a guide before 12:30
€1,240 at risk
act →
Pro plan
Operational Intelligence is included in Pro. Most operators recover more than it costs in the first week.
